Career Opportunities

with the SWTC Rural Training Center

CASE MANAGER

JOB DESCRIPTION & RESPONSIBILITIES

Summary

 The SWTC Rural Training Center Case Manager (CM) will focus on promoting REINVEST/Good Jobs training programs in all four counties (Bastrop, Fayette, Lee and Caldwell).  Training programs include the following sectors: Skilled Trades, Healthcare, Banking, and Informational Technology disciplines. SWTC’s vision: Engage, Empower and Employ will be implemented by the CM.  

 The CM will provide hands-on and/or virtual customer/student enrollment, support, and follow-ups throughout the duration of a student’s training and employment for up to one year.  The CM will monitor the customer's training journey and develop a professional relationship.  The CM will prepare the intake/eligibility forms, documentation, and determine eligibility/financial needs for every customer who is approved for training.  The CM should be capable of using Microsoft word, Excel and PowerPoint applications.  Other specific data collecting applications for this position will be part of the onboarding training (i.e., Gazelle, AGS Prime). 

 In addition, the CM will work with the County Coordinators to assist in the development of training opportunities, customer recruitment, and customer retention. The CM will attend events, workshops, and staff and corporate meetings which could be outside normal working hours (i.e., Saturdays, Evenings). The CM will report directly to the Executive Director and assume other duties not listed as needed.

 Spanish speaking preferred. Salaried Position with range: $55,000-65,000, some travel required.

 Responsibilities

  • Respond to training inquiries in a timely fashion.

  • Review applications and verify the customer's eligibility and whether the customer seeking training is qualified for said training.

  • Evaluate the customer’s employment status and desires, financial needs, and family dynamics, including critical and immediate problems.

  • Complete all forms, collect all required documentation, and record them in the customer's database file.

  • Set goals with the customer and develop strategies and action plans.

  • Depending on the customer’s needs and challenges, refer customers to various community resources, such as registering with Work in Texas, local facilities for food and monetary assistance, and community clinics.

  • Develop effective working relations for a positive outcome throughout the entire training and case management process.

  • Accurately record all case information, customer contact, services rendered, and training progress.

  • Explain the rights and responsibilities of clients in training programs and/or classes.

  • Collect information about customers from the educational provider/training instructor for documentation.

  • If needed, assist the customer with a resume,

  • If needed, delegate tasks to specific staff or members assisting the case manager in providing client services.

  • Meet with the customer regularly to gather information needed for documenting their progress.

  • Gather the information needed for the financial department to execute payment to the training facility and/or reimbursement to the customer.

  • Prepare required reports as needed.

  • Correspond closely with the County Coordinators for class and training information.

  • Procure Training Facilities and the specific classes the facility will be offering.

  • Adhere to professional standards as outlined by protocols, rules, and regulations.